Client service

Anyone that knows me knows I am passionate about client service. As a result I evaluate every interaction I have and often I share my thoughts and experience with store managers or even the person I was dealing with. Today, I heard someone discuss how they blog about their day and on one day they blogged about a customer service experience. That's when it hit me! I would blog about my customer service experiences every day; yep, all of them...the good, the bad and the ugly. So here I am! I would also love to get feedback and hear about your experiences. So I am on a business trip right now, speaking at a conference. The conference had the hotel chosen so the choice to stay here wasn't mine. The bright side? That is ok! The hotel, the Halifax Marriott Harbourfront Hotel has been wonderful. The rooms are nice and very clean. In the evening a friendly young woman came to my room to offer me the evening turn down. She closed my curtains and took my unopened water bottles and replaced them with new ones. To top it off she left me some amazing chocolate mints. Now that is all great but what really impacted me was that she asked how I was doing and if I needed anything to help me get settled in. You see, she noticed I was unpacking my suit case. She was the housekeeping employee, probably one of the hardest jobs in the place but I think some would say that a housekeeping employee has no real interaction with the guests. I suppose I could agree since most times I pass them in the hall way and they often don't speak to me. BUT this young lady took pride in her job and hotel and me....her guest! The wonderful service continued as I came to my room to find a towel animal on my bed wearing my sun glasses. I have never seen that except for in my cabin on a cruise ship and I love them! On our cruises I couldn't wait to get to my room to see what creative creature was greeting me! This too, was likely my housekeeper so another gold star for her! Finally I ended my evening with room service. A polite young woman answered the phone and told me it would be her pleasure to help me take my order for a cheeseburger. She confirmed my order and politely asked me if there was anything else she could get for me and informed me how long my wait would be. Perfect~! The food came, in the time she promised me it would and the young employee who brought me my food after setting it down asked me how I was enjoying my stay! We talked for a few minutes about the great towel animal and how neither of us were talented enough to do it!

So KUDOS to this hotel and their training! It shows in the wonderful, friendly, polite employees they have who truly make staying here an experience. Thank you! It makes being away from home not so hard!

Till next time!